Privacy Policy

Last updated: July 2026

This Policy explains how we process your data when you use Narra AI ("the Service," "we," "us").

1. Information we collect

When you use the Service, we may collect or process:

• IP address;
• browser type and version;
• device and operating system information;
• date and time of requests;
• platform usage activity;
• account data, such as username, email, or internal identifier, where applicable;
• messages and prompts sent in chats;
• AI-generated responses;
• characters, descriptions, settings, memories, or conversation summaries;
• language, age, filter, and preference settings;
• technical logs, errors, and diagnostics;
• payment information managed by third-party providers, such as Stripe, without Narra directly storing full card details.

We do not intentionally collect sensitive personal information unless you provide it voluntarily. Avoid entering highly sensitive or confidential data in chats.

2. AI conversations

Messages are processed to provide chat functionality, generate responses, maintain continuity, apply safety filters, and operate the Service.

Do not send passwords, banking details, identity documents, addresses, medical information, data about real minors, third-party data, or other sensitive or confidential information.

AI responses may be inaccurate, fictional, or unpredictable.

3. Processing of conversations by AI providers

For Narra AI to generate responses in chats, we may send part of the conversation content to external artificial intelligence model providers.

The information sent may include:

• the message or prompt you write;
• the most recent messages needed to maintain continuity;
• the character or scenario description;
• conversation memory, summary, or context;
• applicable language, age, safety, or filter settings;
• minimal technical information needed to process the request.

This data is sent for the purpose of generating responses, maintaining chat continuity, applying safety rules, and operating the Service.

Currently, Narra AI may use providers such as DeepSeek for AI response generation. In the future, we may use other providers, our own models, or our own infrastructure.

Even if chat content is fictional or roleplay, if you enter real personal data, that data may be treated as personal data.

Do not enter sensitive personal data, passwords, banking details, identity documents, addresses, medical information, data about real minors, or confidential information in chats.

4. Use of information

We use data to:

• operate and maintain the Service;
• create and maintain user accounts;
• generate AI responses;
• maintain conversation continuity;
• store characters, preferences, and memories where applicable;
• apply filters, age restrictions, and security systems;
• process payments and subscriptions through third-party providers;
• display ads to Free plan users, where applicable (Narra has four plans — Free, Basic, Plus, and Ultra —; see plans and pricing);
• improve performance, security, and stability;
• debug technical issues;
• prevent abuse, fraud, spam, and malicious activity;
• comply with legal obligations.

We do not sell personal data to advertisers.

5. Legal basis (EEA and UK)

When European Economic Area or United Kingdom data protection law applies, we process personal data on legal bases such as:

• contract performance: to provide the Service, generate responses, and manage accounts and subscriptions;
• legitimate interest: for security, abuse prevention, diagnostics, technical improvement, and platform protection;
• consent: for non-essential cookies, personalized advertising, or analytics when required by law;
• legal obligation: when we must retain or share information to comply with the law.

6. Sharing with third parties and subprocessors

We may share data with third-party providers only when necessary to operate, protect, bill, improve, or provide the Service.

This may include:

• DeepSeek or other AI providers — artificial intelligence response generation.
• Hetzner or another hosting provider — server, application, and database hosting.
• Stripe — payments, subscriptions, and billing.
• Cloudflare, where applicable — DNS, security, abuse protection, and performance.
• Advertising providers, where applicable — displaying or measuring ads for Free plan users.
• Email providers, where applicable — account, support, or security communications.

Providers may process data in accordance with their own privacy policies and applicable contracts. Narra AI may update this list when the providers used change.

We do not sell your personal information to third parties for marketing. We do not control the privacy practices of third-party services.

7. Cookies and similar technologies

We use cookies and local storage for session, preferences, security, and basic Service operation. We may also use performance, analytics, or advertising cookies when permitted by applicable law and, where necessary, with your consent.

See the cookie policy for more information.

8. Retention and deletion

We retain data for as long as necessary to operate the Service, maintain your account, store your conversations if you choose to keep them, resolve technical issues, prevent abuse, and comply with legal obligations.

You may request deletion of your account or personal data by writing to privacy@narra.talk.

When you delete a conversation or account, Narra AI will delete or deactivate data under its control within a reasonable period, except where we must retain certain information for legal, security, fraud-prevention, or dispute-resolution reasons.

Deletion in Narra AI does not necessarily guarantee immediate deletion of information that has already been processed by external AI, hosting, security, payment, or advertising providers. Such deletion will depend on each provider's policies, contracts, and technical capabilities.

We do not guarantee permanent storage of conversations or generated content; data may be deleted, rotated, or removed at any time.

You can export a copy of your characters and account data, or request full account deletion, from Export and delete account in the help center.

8.1 Account deletion and security data

If you delete your account, Narra deletes or anonymizes your profile, conversations, and associated content. We may retain, in a limited way, certain technical and security records when necessary to prevent abuse, enforce existing blocks, protect the Service, or comply with legal obligations. These records are not used for advertising or to analyze the content of your conversations.

What we retain. After deleting the account, your identity is replaced with a pseudonymized identifier (an irreversible hash derived from your account), and we may retain, in a limited way: the number of abuse incidents or exceeded usage limits and the associated estimated generation cost; the hash (never the original value) of device identifiers linked to the account; the IP addresses from which AI activity was generated; and the reason for any account, IP, or device blocks already applied.

Purpose and legitimate interest. This limited retention has the sole purpose of preventing the creation of new accounts to evade abuse blocks, protecting the integrity and availability of the Service for other users, and being able to demonstrate compliance with our policies in response to legal requirements. It is based on our legitimate interest and, where applicable, legal obligation (GDPR art. 6.1.f and 6.1.c).

Categories of data. Pseudonymized identifier, device hash, IP addresses, incident and cost counters, block reason. We do not retain messages, prompts, or conversation content.

Retention period. These technical and security records are kept for a maximum of 12 months (already-revoked IP/device blocks) or 90 days (device observations and abuse incidents), unless a legal obligation or ongoing proceeding justifies a longer period. After that period they are deleted automatically.

Your right to object and request review. You may object to this retention or request a review by writing to privacy@narra.talk. We will review the request on a case-by-case basis and respond within a reasonable time.

This section is for informational purposes only and does not constitute legal advice.

9. Security

We apply reasonable security measures to protect the Service, but no system on the Internet is 100% secure. You should not use Narra AI to store or share highly sensitive, confidential, or critical information.

10. Minors

Narra AI is not directed at children under 13. Children under 13 may not use the Service.

If you are between 13 and the applicable age of majority in your country, you must have permission from your parent or legal guardian.

We may apply filters, content restrictions, and feature limitations based on declared age, account configuration, or legal requirements.

Adult or explicit content, where available, is not available to users below the applicable age.

You must not enter personal data about real minors in chats.

11. International transfers

Narra AI may use providers located in different countries. This means your data may be processed outside your country of residence and, for users in the European Economic Area, outside the EEA.

Some AI or infrastructure providers may be located in countries with data protection laws different from European laws.

When required by applicable law, we will seek to use appropriate legal mechanisms for such transfers, such as contracts or other safeguards available for each provider. However, you should not use the Service to share highly sensitive or confidential information.

12. Your rights

Depending on your jurisdiction, you may have the right to access, rectify, delete, port, object to, or restrict processing of your personal data.

To exercise your rights, write to privacy@narra.talk.

We may need to verify your identity before responding to certain requests.

13. Changes

We may update this Policy at any time. We will publish the updated version with the corresponding date. Continued use of the Service after changes means you have read the updated policy.

14. Contact

To exercise rights or for privacy inquiries:

Email: privacy@narra.talk