Contact and support

Use the right inbox so your message reaches the right team faster.

Before you write

1. Check FAQ.
2. Check Service status if it looks like a general outage.
3. Check Updates for recent changes.

Official emails

General contact

contact@narra.talk
Narra AI

For general contact, non-urgent questions, and anything that does not fit another inbox.

Support

support@narra.talk
Narra AI Support Team

For account issues, app errors, help using Narra, chat or character problems, and day-to-day billing questions.

Privacy

privacy@narra.talk
Narra AI Privacy Team

For privacy, GDPR, data deletion or export requests, and questions about how we handle your information.

Legal

legal@narra.talk
Narra AI Legal Team

For legal claims, copyright, trademarks, terms of use, and formal legal requests.

Trust & Safety

safety@narra.talk
Narra AI Trust & Safety

To report abuse, harassment, dangerous content, spam, bots, suspicious accounts, or behavior that puts the community at risk.

Technical security

security@narra.talk
Narra AI Security Team

To report technical vulnerabilities, security flaws, or unauthorized access. Do not publish exploit details on public social media.

Partnerships

partnership@narra.talk
Narra AI Partnership Team

For collaborations, brands, partners, large creators, or commercial proposals.

What to include

• Your @username or account email
• A clear description and steps to reproduce the issue
• Screenshots if helpful (no passwords or sensitive data)
• For payments: approximate date and Stripe invoice details if you have them
• For security: describe the finding without attaching public exploits

Response times

We are a small team. We reply in arrival order. Security, minors, and Trust & Safety issues take priority.

Social and community

Official support is by email. Never post passwords, tokens, or private data on social media.

Platform status

Known incidents and history: Status.