Frequently Asked Questions

The AI does not respond or is very slow

• Check Service Status: there may be maintenance.
• Refresh the page and resend your message.
• If you see "maintenance" or "AI disabled," the team is already working on it.

The response is cut off or too short

• Increase response length in Profile if your plan allows it.
• Consider Plus or Ultra for longer responses.

The character does not remember previous messages

• Check your plan memory limits.
• Restate context in your message or restart if the thread is too tangled.

I cannot publish my character

• Verify the image passes moderation.
• Make sure required fields are completed.
• The character must not violate content rules.

Payments are not working

• Stripe may not be active in all environments.
• Use the customer portal from Billing.
• For incorrect charges: contact@narra.talk.

I see ads in chat

Ads appear only on the Free plan. Plus and Ultra do not show a chat banner.

How do I report content?

Use the report button on messages, characters, or creator profiles. The moderation team reviews reports.

Does Narra store my chats?

We process messages to provide the service. Details in Privacy.

Can I use Narra on mobile?

Yes. The website is responsive; add it to your browser home screen for an app-like experience.